Frequently asked questions:
Q: DO YOU OFFER GIFT MESSAGING OR PACKING SLIPS WITHOUT PRICING?
A: We are a small team (it's just me!) and we ship out items from our studio. Because of that, we're able to offer personalized notes. Also, you are safe in that the packing slip will not contain any pricing information!
Q: HOW MUCH WILL IT COST TO SHIP MY ORDER?
A: Shipping is based on the specific items in your cart's weight, dimensions, and location. Please visit our Shipping & Returns page for more info.
Q: WHEN CAN I EXPECT MY ORDER TO SHIP?
A: We process orders within 48 hours of being placed Monday–Friday from 9am–5pm. Orders being placed on the weekends will be processed on Monday. All orders are shipped ground. If you need an order expedited, email us and we'll see what we can do.
Q: CAN YOU CANCEL MY ORDER?
A: Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at direct@goldmarh.com to see if your order is eligible for cancellation.
Q: DO YOU HAVE A STORE?
A: Currently, we do not have a brick and mortar store. You can shop online 24/7 instead!
Q: IS YOUR WEBSITE SECURE?
A: Absolutely, yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.
Q: WHICH METHODS OF PAYMENT DO YOU ACCEPT?
A: We accept: Visa, MasterCard, American Express, Discover, and PayPal.
Q: I HAVE ANOTHER QUESTION!
A: Email direct@goldmarh.com and we'll get back to you as soon as possible!